SaaS Support and Me (and You)

Down in the Nitty-Gritty: How to Quantify a Support Team’s Performance (Mar. 2024)

What Makes a Manager? (Feb. 2024)

Quality Over Quantity: Creating Training Programs That Are Actually Useful (Jan. 2024)

Effort & Details: Keeping Customers Happy in Two Simple Steps (Jan. 2024)

The Four Types of Customers (Jan. 2024)

Where Everybody Knows Your Name: Making Your Best Customers Feel Extra Special (Dec. 2023)

Misc.

A Portlander’s Guide to Green Bay (April 2023)

My Favorite TV From 2022 (March 2023)

Green Bay Gambling (Sept. 2022 – Jan. 2023)

My TV Year (March 2021)

Remembering My Friend (March 2020)

Happy Second Anniversary, Ya Jerk (March 2020)

The Stages of Portland Trail Blazers Grief (March 2020)

How I Got Absolutely Shredded (Just Kidding) (January 2020)

How to Craps: A Brief Beginners Guide (December 2019)

How the Portland Trail Blazers Stole My Heart (August 2019)

Blue Note Mixtape Club

Combat Press Archive